STORE POLICIES

1. Pre-Orders

• Processing Time: Pre-orders take 14-35 days to process. This time frame allows us to ensure the highest quality and freshness of our products.

• Communication: You will receive regular updates about the status of your pre-order, including an estimated shipping date.
   

2. Order Processing

• Processing Time: All orders are processed within 7 business days (Monday through Friday, excluding weekends and holidays). Orders placed on weekends or holidays will be processed the next business day.

• Shipping: Once your order is processed, you will receive a shipping confirmation email with tracking details. Shipping typically takes 3-5 business days.

• Delays: In rare cases, processing or shipping may be delayed due to unforeseen circumstances. We will notify you promptly if this occurs.
   

3. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email. You can track your package using the tracking link provided in the email.

• If you do not receive a tracking number or have trouble tracking your order, please contact us at ralotusbeauty@gmail.com.
   

4. Lost or Damaged Shipments

• Damaged Shipments: Ra Lotus Beauty is not responsible for any damages that occur during shipping and handling. If your order arrives damaged, please contact us at ralotusbeauty@gmail.com within 3 days of receiving your shipping confirmation. Provide photos of the damaged items and packaging, and we will work with you to resolve the issue.

• Lost Shipments: If your order is lost during transit, please contact us at ralotusbeauty@gmail.com within 3 days of receiving your shipping confirmation. We will work with the shipping carrier to locate your package or provide a resolution.
   

5. Refund Policy

• All Sales Are Final: Due to the nature of our products and hygienic reasons, we do not offer refunds or exchanges. Your well-being is our top priority, and we cannot accept returns for skincare products.

• Product Issues: If you experience any issues with your order, such as receiving the wrong item or a defective product, please contact us at ralotusbeauty@gmail.com within 3 days of receiving your order. We will work with you to find a satisfactory solution.
   

6. Cancellations

• If you need to cancel your order, please contact us at ralotusbeauty@gmail.com as soon as possible. We can only cancel orders that have not yet been processed or shipped.
   

7. Contact Us

For any questions, concerns, or issues related to your order, please contact us at:

Ra Lotus Beauty
Email: ralotusbeauty@gmail.com
Phone: +1 (619) 727-6178

We are here to assist you and ensure you have a positive shopping experience with us!
 

8. Changes to Store Policy

We reserve the right to update or modify this store policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.